Terms & Condition

    • Food produced in Dolce Zhra are made with Halal-certified ingredients [Muslim baker].

    • Please read and follow the Cake Care Guide. Once the cakes have reach the customer’s hand, Dolce Zhra is not liable for any incident and not obligated to rectify the cake.

    • Delivery:

      • For delivery arranged by Dolce Zhra, we will take responsibility should any incident occur during transportation [delays, damages etc.].

      • For delivery arranged by customer own fleet/third party, Dolce Zhra is not liable should any incident occur during transportation [delays, damages, etc.].

    • Please be cautious with the decoration items and remove it before consuming:

      • Fondant, Figurines, and certain decorations are made of edible ingredient however most designs have dowels, toothpicks or styrofoam for support.

      • Fresh flowers are coated with food safe beeswax or flower tape from touching the cakes.

      • For tall cakes and tiered cakes, dowels and skewers are inserted in between the cake for support.

    • Cake orders are only processed once the payment is received on Dolce Zhra’s end. No payment means no cake will be made. Please make sure your due diligence to ensure the cake is ready in time for your event.

    • Store in Refrigerator or Air-Conditioned Room [>20c]

    • Let the cake stand 1 hour in room temperature for best tasting experience

    • Avoid moisture for Fondant & Sugar Flower preservation

    • Keep the cake in the box during storage

    • Place the cake on the Floor Seat during transportation

    • Do not place the cake under direct sunlight

    • Cake can stand in room temperature 4-6 hours

    * High Risk Food: Dairy, Egg, may contain nuts

  • Payment Method: Online Banking

    MAYBANK ZHRA DOLCE PATISSERIE

    564490458633

    • Full Payment is required for orders less than 2 months before the event date and must be made before/by the Payment Due in order to confirm the order booking.

    • For orders scheduled more than 2 months ahead, Deposit Payment of 50% must be made before/by stipulated date in Payment Due in order to confirm the order booking.

      • The balance payment to be made upon the agreed payment schedule

      • Balance payment of 50% must be made 1 (ONE) week before event date; with some allowance until before delivery on the day of event on condition that Dolce Zhra is informed of the delayed payment request.

      • If balance payment is not done prior/before to delivery the latest, Dolce Zhra reserve the rights to withhold the cake until payment is made.

    • Please provide the payment slip as a proof of payment to confirm the order booking.

    • Cancellations for custom cake have to be informed 1 (ONE) week earlier than event date and eligible for full refund. Any cancellations informed less than the said period is not eligible for deposit/full refunds.

    • Cake design is allowed to be rectified and must be informed the latest 2 (TWO) weeks before the event. Any discrepancies in the total price amount of the new design & cake size will be added/deducted from the balance payment. In the case of the deducted amount, please provide your bank account number for Dolce Zhra to process the refund or opt for order credit.

      • Refunds will be processed within 7 (SEVEN) working days.

      • Order Credit will be kept in your respective account and deducted from your next order.